Terms & Conditions

Online Shop Security

Is it safe to use my credit card ?

Yes, shopping at Pilgrims’ Caravan & RV Parts is safe. None of your credit card details are exposed to any of our team members.

Credit card processing is securely handled by PayPal.

You can use your credit card or Paypal account.

Payments

All payments are process in Australia Dollars (AUD) and include Goods and Services Tax (GST)

Why do you need my details ?

For processing of an online sale, it is necessary that we collect details about you. In particular Name, Address Details, Contact Number, Email Address etc. We use this information to ship information to you correctly, communicate to you, and to process your transactions.

Also, we never share your information to outside parties, except during a transaction with Paypal to process your credit card details. Again, this is secure and encrypted.

Should you send us an email request, we will not share this email address with any third parties, and use it purely to communicate back with you.

How do you protect my data ?

We use physical, electronic and managerial processes and procedures to ensure that there is no unauthorized access to your personal data

Returns policy

For online purchases

Refunds

To return an item purchased online for a refund, please e-mail sales@caravanandrvparts.com.au with your name and the name of the item(s) you will be returning, to let us know.

Then post the items within 21 days from the date of the receipt to: Unit 10 / 9 Inspiration Drive, Wangara  WA  6065.

When returning goods please use a reliable method of postage, as we are not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund.

Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.

A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.

Faulty goods

You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.

If you intend to return a faulty item, please notify sales@caravanandrvparts.com.au for advice before returning the item.

Goods received will be inspected for manufacturing faults.

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods returned to them at their own expense.

Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

 

COPYRIGHT

All Pilgrims’ Caravan & RV Parts related content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pilgrims’ Caravan & RV Parts or its content suppliers and protected by international copyright laws. The compilation of all Pilgrims’ Caravan & RV Parts related content on this site is the exclusive property of Pilgrims’ Caravan & RV Parts and protected by international copyright laws. All software used on this site is the property of Pilgrims’ Caravan & RV Parts or its software suppliers and protected by international copyright laws.

PRODUCT DESCRIPTIONS

We aim to be as accurate as possible in describing all of our products. There will, however, be small errors from time-to-time regarding a product’s price, description or photograph. Pilgrims’ Caravan & RV Parts reserve the right to edit a product before accepting an order. You will be notified of any changes made before your order is processed and have the chance to confirm your purchase.

APPLICABLE LAW

Pilgrims’ Caravan & RV Parts operates under the law of Western Australia and the Commonwealth of Australia. Whilst the website can be accessed worldwide, Pilgrims’ Caravan & RV Parts does not claim to comply with any laws other than those of Australia.

SITE POLICIES, MODIFICATIONS, AND SEVERABILITY

Pilgrims’ Caravan & RV Parts reserves the right to edit its website including the content, policies and products. All of our policies are clearly stated in our terms and conditions.

ERRORS AND OMISSIONS

Pilgrims’ Caravan & RV Parts is not responsible for any errors found in the content of our website. All content, policies and products on our website are subject to change without notice.